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  • When will my shipment arrive?
    It'll take about 3~5 business days if there's no clearance delay and you can track them any time.
  • Where can I buy boxes?
    For small items, we provide FREE boxes and packing services.
  • Can I protect my package with insurance?
    Yes, we provide FREE insurance coverage up to $150 of your package's total price. If total price goes above $150, you'll just need to pay 1% of that amount.
  • What information is needed about my receiver?
    Be prepared with your receiver's name (English for US citizen/Korean for South Korea citizen), address (preferably in Korean), and cell phone number. With these 3 information your package can ship out, but if you want to make the shipping process faster, please provide us with your receiver's legal birthday or their PCCC. For receivers with no Korean citizenships, their Alien Registration Number or Passport Number is accepted. ------ For shipments to Korea: In the VAT/Tax ID field for Recipient (Ship TO) Address, one of the following is required and will be submitted for customs clearance: ①If a Private Individual/Foreigner Address: Preferred: 13 digit code with Personal Customs Clearance Code (PCCC), example: P123456789012 Alternative: 8 digit birth date using format YYYYMMDD, example: 19901231 ②If a Company Address: 10 digit VAT number √ IMPORTANT: Do not enter a Korean registration number (civil registration number), which is personal data strictly prohibited for collection by Korean privacy law. This is in accordance with Customs regulation (Notification for express clearance, appendix 3) issued by Korean Customs Service, effective July 1, 2018.
  • Are there any discount days or benefits toward college students?
    Yes! Even with our shipping costs already being so low, we offer discounts. We have 21 discount events going on, but the two easiest ones are our 20% discounts. If you're a college student, bring in your student ID card and we'll give you a 20% discount on ANY day. For non-college students, come by our office Wednesdays and Saturdays for a 20% discount.
  • What are QuickQuick.Com's Flat Rate Boxes?
    They're our 3.6.9. Unlimited Boxes. These boxes can hold up to 60 lbs. Feel free to take advantage of them, their rates are about 60% discounted. 1) $39 Food Box = ONLY food 2) $69 Book Box = ONLY books 3) $99 QQ Box = everything EXCEPT food
  • Is there a limit to what post officers can handle in Korea?
    Yes, there are limits depending on weights and dimensions of your package. If it goes over 60 LBS, the post office will not accept them, and that's also why our 3.6.9. Flat Rate Boxes have that 60 LBS limit. If the dimension of ONE side of the box goes over 40 inches or if the sum of THREE different sides go over 62 inches, that's also unacceptable at the post office. If your package goes over these limits, your receiver would have to pay extra for their delivery fee.
  • Is FedEx/DHL service available?
    YES. As a FedEx/DHL Agency, QuickQuick.Com has NO responsibility once it ships out, FedEx/DHLtakes FULL responsibility. If you have any questions please call FedEx/DHL(FEDEX 1-800-463-3339, DHL 1-800-225-5345). Customs clearance is the responsibility of the consignor, not the carrier. Before you ship shipments to another country, make sure to know their clearance regulations.
  • What are the cut-off times?
    For shipments to Korea, 12pm on Tuesdays and Fridays. For FedEx/DHL shipments, 12pm every day.
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